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Contact us

Need information?

Contact us by telephone on 0 810 638 253 (charged at local call rate - Monday to Friday, from 8.30am to 12 noon and from 1.30 - 6pm) or :

  • You are a French manufacturer. Do you make all your furniture in France?

    • We manufacture 95% of our furniture in France, at our sites in Vendée. As regards our ranges of accessories, which account for around 5% of all our products (e.g. bedding, sofas, chairs, etc.), we are responsible for their design and subject our manufacturing partners to a rigorous selection procedure based on a wide range of quality, safety and environmental criteria. 

  • Who designs the furniture? Where do the design ideas for Gautier furniture come from?

    • At Gautier, design is a fully integrated part of the technical department at our Le Boupère site (85). All our teams work closely together to create furniture that affords both style and quality.

  • Gautier always emphasises the quality aspect of its furniture. How do you justify these claims?

    • Backed by 50 years of experience, in 1994 we obtained ISO 9001 certification for our quality approach management. This enabled us to guarantee our furniture for five years.  Furthermore, each piece of furniture made by Gautier meets current European and French standards.

  • What safety features do you include on your furniture for children?

    • All our products are designed in accordance with current French and European standards. For example, our junior bunk beds come with guard rails and non-slip steps. A logo draws your attention to these standards being met and indicates that the bunk beds are not suitable for children under 6 years old.

  • Do your panels emit formaldehyde?

    • Our research and development centre was one of the first in Europe to manufacture very low emission panels. Today, these panels create two times less formaldehyde emissions than the ideal rate stated by the EN 13986 European standard. With content less than 4mg/100g, this rate is close to natural emissions from plants. Our factory has also just obtained the CARB Phase 2 American certification which is among one of the most demanding in the world.

  • How do you protect your furniture?

    • For all surfaces which are subjected to daily use, we apply a lacquer or varnish depending on the furniture's design. We use UV varnishes and water-based lacquers with low solvent levels.

  • As regards the environment, what are you doing to reduce your ecological impact?

    • For several years, we have approached our furniture manufacturing process with an overall eco-design approach: selecting suppliers, wood from West France forests which are sustainably managed, lacquer with low solvent content, reusing wood off-cuts for heating our sites and more. All these efforts enabled us to obtain ISO 14001 certification in 2006 for our environmental commitment.

  • What do you do with your waste?

    • We recover 95% of production waste. Sawdust, a waste product of manufacturing, is used as heating energy in order to reduce our consumption of non-renewable resources. Some of these wood scraps are recycled as part of manufacturing our panels. All other waste from the company's production processes is sorted and sent to the appropriate treatment or recovery channels.

  • In terms of transportation, what are you doing to reduce your emissions?

    • By locally producing our own panels, we considerably limit transport between our sites. Furthermore, we obtain our wood from suppliers less than 250km away. We also optimise our rounds and load trucks without pallets to minimise journeys. Finally, we arrange with our main transporters to help avoid empty return trips.

  • Can I kit out my entire home with Gautier furniture?

    • Our Gautier stores sell furniture for bedrooms, wardrobes, living and dining rooms, lounges and offices, along with accessories. Gautier does not make furniture for kitchens or bathrooms.

  • Where can I buy Gautier furniture?

    • You can find a list of all Gautier stores and stockists in the "our stores" section on our website.

  • Can you deliver to my home? Do you offer an assembly service?

    • Each of our stores operates their own delivery and assembly conditions. Please contact your nearest store for more information about their products and services.

  • How long will my furniture delivery take to arrive?

    • To ensure that deliveries never take longer than 4 weeks, we have a 45,000m² storage facility specifically for every single component of our collections. However, certain items may take longer to deliver, depending on their characteristics. Once you've placed your order, we make every effort to provide you with a realistic delivery time. 

  • What is the Gautier furniture guarantee?

    •  

      All Gautier furniture carries a 5 year guarantee, as do mattresses and bed bases.
      Living room collections come with a 2 year guarantee, as wear and tear levels tend to vary more with this type of furniture.
  • My item of Gautier furniture is damaged. How do I use my 5 year guarantee?

    • For any after-sales queries, please contact the distributor who sold you the product. Spare parts are permanently available at our factory, and our after-sales department is organised so as to provide you with the best possible service.

  • I've lost the assembly instructions for my furniture. How can I get another copy?

    • Just email us at contact@gautier.fr, telling us which item the instructions are for and which collection it's from.

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